Administration Assistant - Events and Education

Reporting to Senior Events Manager

Job Summary

To provide efficient day-to-day administrative support for the Events and Education Department of Stagecoach.

Key Responsibilities and Accountabilities

• Be able to competently represent Stagecoach Performing Arts when communicating with customers and internal/external partners and adopt the Stagecoach way.
• Liaise with the Principals to deliver the best possible customer experience at all times
• Liaise between Support Centre and Principals - providing information and identifying and resolving any issues that may arise
• Communicate with the Senior Events Manager supporting projects and tasks as agreed
• Update, upload and reorganise documents on the intranet as required
• Keep all Events data updated following communications with Principals
• Manage ticket sales platforms and ensure website changes and social media postings
• Liaising regularly with finance team through weekly meetings
• Record and maintain event related information, ensuring it is kept up-to-date at all times and processes and procedures are in place.
• Manage administration and ensure that all correspondence and purchase orders for suppliers are sent and received in a timely manner
• Collate relevant material from Principals including registers, paperwork and programme copy, ensuring appropriateness and quality
• Other ad-hoc requirements as required
• Drive self-development through ongoing research and networking
• Responsibility of an individual and shared email inbox
• Be a point of contact for the extended team
• Support with the organisation of training and development programmes - including diarising, booking venues and delegate communications, pre and post event admin
• Support with department admin such as updating spreadsheets and records of franchisee and teacher engagement
• Attend regular meetings with the Performance, Production and Partnerships Team
• Assist with the administration of Franchisee product purchases such as Events and Show in a Box
• Some knowledge of teaching and learning and performing arts
• Administer all paperwork relating to bookings, invoices etc, keeping the event trackers up-to-date with relevant information and ensuring that any vacant places are filled
• Oversee the day to day running of the administration duties whilst the Event Managers are running an event

Knowledge and Skills Required

• Excellent written and verbal communication skills
• Proficient with Microsoft and Google suites
• Excellent organisational skills with attention to detail
• Able to work on own initiative but also within a team
• Able to meet tight deadlines
• Customer focused

Trafalgar Entertainment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We are curious, courageous and ambitious, empowering people to challenge and innovate in pursuit of excellence.