Customer Service Agent - Hertz

Hertz Customer Service Agent
Job Description

Job Title: Customer Service Agent

Clients: Hertz

Salary: £10.75ph – 40 paid hours per week. (£22,360)

Location: Comdata Group UK, Ringwood

Working Location: Comdata Group UK, Pullman Way, Ringwood, Hampshire - Hybrid

Hours: 40 hours per week - Monday to Sunday from 07:00 – 22:00

Main Purpose of Role

Comdata Group UK is pleased to offer this opportunity working on behalf of Hertz to provide exceptional customer service across multi channels.

As a Customer Service Agent, you are in the best position to support Hertz’s business and private customers, providing support and information about the vehicle rental platform across a number of different communication channels.

Our Customer Service Agent are true ambassadors for Hertz, with a passion for what they do. You will be a key member in supporting customers to achieve the best of our product.

Skills Requirements

● Breathe great Customer Service and understand how important it is to put the Customer at the heart of our business and interactions.

● Being an excellent communicator is essential, whether it is amending details or fixing a problem you will ensure are

Customers are kept informed and help navigate them on their journey with us.

● Be an ambassador for Hertz and represent the brand to the highest standard.

● Have a passion for helping others and an ability to persuade and communicate with people on different levels.

● A logical approach to resolving issues.

● Significant experience of working with Customers, either face to face or remotely / phone.

● Proficient in computer technology and systems

● Excellent grammar and spelling

● Able to positively influence others

● Great team player with strong interpersonal and communication skills

● Excellent attention to detail

Who are Comdata Group?

Leading the way in Customer Interaction & process management Comdata is an international outsourced customer service provider with 50,000 staff internationally and 112 sites globally. Our clients employ us to communicate with their customers in the most effective ways – this can be on the phone, via email, on the web through live chat or any social media channels.

Learn more here: https://www.comdatagroup.com/en/about/who-we-are

Why work for us?

● Comdata working culture of fun and sociable team environment
● Pension Scheme with Standard Life
● Eye test vouchers and discounts
● Discounted corporate gym membership with Nuffield
● Involvement with local charities and fundraising days
● Campaign specific benefits including discounts, incentives and prizes
● Recommend a friend scheme paid reward of £400 +

● Apprenticeships qualifications and career flight path schemes
● Recognition and reward schemes with Love to Shop Voucher rewards.
● Cycle to work scheme

Operational Days and Hours

With given notice, Comdata reserves the right to change your working hours.

Comdata operational hours are 8am – 10pm Monday to Sunday, this role will be on a rota basis covering 40 hours per week.

Systems & Training

Full training will be given by Comdata and will include supporting on-going training requirements for the duration of the project. You will also receive a full company induction that will include many areas such as Data Protection Act and all other systems and soft skills training.

Opportunity for Growth

The suitable candidate will be welcomed into the team where they will work alongside established, skilled consultants to help ‘raise the bar’ in terms of customer experience.

Across the campaign the team will have SMART objectives. These will be communicated by the Customer Experience Director (on behalf of the client).

Growth and development are encouraged and supported and over time the team member will have the opportunity to progress their role and take on additional duties. This added responsibility being rewarded with a salary increase.

Job Type: Full-time

Salary: £22,360.00 per year

Benefits:

• Canteen
• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Free or subsidised travel
• Free parking
• Gym membership
• On-site parking
• Referral programme
• Wellness programme

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus scheme

Ability to commute/relocate:

• Ringwood, BH24 1HD: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• customer service: 1 year (required)

Work Location: Hybrid remote in Ringwood, BH24 1HD

Expected start date: 17/04/2023